Shipping Policy

Payment methodonline payment

Users can choose products according to their preferences and wishes, and place an order via the "online payment" method.

If you need to return it, you can consult the shopping center's return policy.

After receiving the products, if you have any questions, contact our online customer service in a timely manner; we are available 24 hours a day!

1. Freight: Free shipping

2. Delivery time

After a successful order is placed, we will arrange the products in the order in which the order was placed. The delivery time is approximately 3 business days; there is delivery with no time limit and delivery with a specific time limit, and delivery is available on Saturdays, Sundays, and public holidays.

3. Arrival time

After completing the order, the arrival time is approximately 7-10 working days.

4. Signing instructions

When placing an order, please provide an address and contact number that can be signed.

Inspect the products upon delivery. Verify that the outer packaging is intact, that the quantity of products matches the order details, and that the shopping list is complete. Do not inspect the packaging with your mobile phone before signing for receipt. If the seal on the outer box is broken or damaged, you have the right to cancel your order.

If you are unable to sign in person, have someone else sign on your behalf and strictly follow the second point. The delivery carrier is only responsible for delivering the items to the address indicated on the shipping label; for example, the address can be signed by anyone, and the delivery counter does not guarantee delivery to the designated personnel.

Q1: How long does it take to deliver?

A1: Under normal circumstances, it will be shipped within 7 working days from the date the order is issued (excluding Sundays).

Q2:What should I pay attention to when signing for the acceptance inspection?

A2: Ensure that the outer packaging is intact and that the recipient can refuse to accept goods with damaged packaging.

Q3:Do I need to provide proof when I receive the goods?

A3: No, the courier service is only responsible for delivering the courier service's items to the address indicated on the courier service invoice. Anyone at that address can sign for the delivery, such as a receptionist. Delivery to designated personnel is not guaranteed.

Q4:Another person has responded to my request, what should I do?

A4: In this case, please contact the appropriate shipping service as indicated by the "Shipping Company" in the order's shipping information. Contact your local customer service department.

Q5: How can I check the delivery status of cooperative manufacturers?

A5: Please check the appropriate shipping company according to "Shipping Company" in your order's shipping information.

If you have any questions about specific terms and delivery, please contact us. Our customer service team is available online 24/7.

We deliver to the United States, the United Kingdom, Germany, Poland, Spain, and France.