Logistics/payment method

Payment method: online payment

Users can choose products based on their preferences and wishes, and place an order using the “online payment” method.

If you need to return the product, you can refer to the shopping mall's return policy.

After receiving the products, if you have any questions, please contact our online customer service in a timely manner. We are available 24 hours a day!

1. Shipping: Free shipping

2. Delivery time

After a successful order is placed, we will arrange the products in the order in which the order is placed. The delivery time is approximately 3 business days. There is delivery without time restrictions and delivery with restrictions within a specific time frame, and delivery is available on Saturdays, Sundays, and holidays.

3. Arrival time

After completing the order, the arrival time is approximately 7-10 business days.

4. Signature instructions

When placing an order, please provide an address and contact number where someone will be available to sign for the delivery.

Inspect the products on the spot upon receipt of the products, check whether the outer packaging is intact, whether the quantity of products is consistent with the order details, whether the shopping list is complete, do not provide a packaging inspection with your mobile phone before signing for receipt. If the seal on the outer box is broken or broken, you have the right to unsubscribe.

If you cannot sign in person, trust another person to sign on your behalf and strictly follow the second point. The delivery carrier is only responsible for delivering the items to the address indicated on the shipping label. For example, the address can be signed by anyone, and the counter does not guarantee delivery to designated personnel.

Q1: How long does it take to deliver?

A1: Under normal circumstances, it will be shipped within 7 working days from the date of order issuance (excluding Sundays).

Q2: What should I pay attention to when signing for acceptance inspection?

A2: Make sure that the outer packaging is intact, and the recipient can refuse to accept goods with damaged packaging.

Q3: Do I need to provide proof when I receive the goods?

A3: No, the courier service is only responsible for delivering the items to the address indicated on the courier service invoice. Anyone at that address can sign for the delivery, such as a receptionist. Delivery to designated personnel is not guaranteed.

Q4: Someone else responded to my request. What should I do?

A4: In this case, please contact the appropriate shipping service according to the “shipping company” in the shipping information of the order. Contact your local customer service.

Q5: How can I check the delivery status of cooperative manufacturers?

A5: Please check the appropriate shipping company according to “shipping company” in the shipping information of your order.

If you have any questions about specific conditions and delivery, please contact us. Our customer service team will respond to you online 24 hours a day, 7 days a week.

We deliver to the United States, the United Kingdom, Germany, Poland, Spain, and France.